Q. As a new monthly client of Safire, why, in the first month of cover, would no premium have been deducted from my bank account?

A. There could be a number of reasons why premium was not deducted from your bank account, including:

• The signed Debit Order Mandate Form might not have been submitted timeously;
• Safire's monthly cut-off date for processing policies was not met;
• The closings (ie. proposals and claims experience), were not timeously received from the broker.

A. To rectify the situation, you should do one of the following:

• Ensure that there are sufficient funds in your bank account to cover a double debit the following month; or
• Contact your broker and give him a cheque for the outstanding amount; or
• Make arrangements to pay the premium directly into the Safire bank account, the details of which are as follows:

Safire Insurance Company Limited
Standard Bank
Main Branch, Pietermaritzburg
Branch code: 057525
Account number: 052067459

Q. Who should I contact if I have any additional accounts queries?

A. Contact your broker, or telephone Delia Humphreys at Safire’s Accounts Department on (033) 264 85300 or fax: (033) 264 8501, or email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it