SHORT-TERM INSURERS, LONG TERM PARTNERS
YOUR BLUE CHIP INSURER, SINCE 1987
Q&A
Typical questions asked by new clients
Q. As a new monthly client of Safire, why, in the first month of cover, would no premium have been deducted from my bank account?
A. There could be a number of reasons why the premium was not deducted from your bank account, including:
- The signed Debit Order Mandate Form might not have been submitted timeously;
- Safire's monthly cut-off date for processing policies was not met;
- The closings (ie. proposals and claims experience), were not timeously received from the broker.
Q. How do I rectify the matter?
A. To rectify the situation, you should do one of the following:
- Ensure that there are sufficient funds in your bank account to cover a double debit the following month; or
- Contact your broker and give him/her a cheque for the outstanding amount; or
- Make arrangements to pay the premium directly into the Safire bank account, the details of which are as follows:
Safire Insurance Company Limited
Standard Bank
Main Branch, Pietermaritzburg
Branch code: 057525
Account number: 052067459
NB : Use policy no. as a reference
Q. Who should I contact if I have any additional accounts queries?
Contact your broker, or telephone Delia Humphreys at Safire’s Accounts Department on 033 264 8500 or fax: 033 264 8501, or email: accounts@safireinsurance.com
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Does all the terminology used by insurance companies confuse you? If it does, please take a look at our Insurance Terminology section to clear up some common misunderstandings about some words used by us.
