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POPIA Compliance: Safeguarding Personal Information and Addressing Risks for FSPs


The digital age has brought about a significant shift in the way businesses operate, including how they handle personal information. Financial Service Providers (FSPs), in particular, have an important responsibility to safeguard their clients’ sensitive information. With the implementation of the Protection of Personal Information (POPI) Act, FSPs must be diligent in adhering to its principles, as failure to do so can result in severe consequences. This article aims to outline the potential risks that brokers may face when handling personal information and offers practical steps to mitigate those risks and protect clients’ privacy. Now, more than ever, it is crucial for companies to prioritise privacy concerns and align their practices with regulatory standards.

Risk 1: Data Breaches

Financial service providers (FSPs) are entrusted with the management of highly sensitive information, such as identification details and financial records. As the threat of cyber breaches continue to rise, it becomes crucial for FSPs to prioritise data security and protect against vulnerabilities. That’s why implementing strong cybersecurity measures such as encryption, firewalls, and regular security audits is crucial. These measures not only protect sensitive information but also help maintain client trust. As cybersecurity risks evolve, it’s essential to remain vigilant and have effective protections against potential data breaches.

Risk 2: Inadequate Consent Management

The Protection of Personal Information (POPI) Act outlines how companies should handle personal information and mandates that explicit consent is required before processing any data. This poses a particular challenge for Financial Service Providers (FSPs) who handle client data regularly. As such, FSPs must implement clear consent mechanisms to inform clients of their rights and the purpose behind the information collection. By taking these steps, they not only comply with the law but also build trust with clients while maintaining the integrity of their data operations. FSPs have a vital role to play in ensuring compliance with the law and prioritising individuals’ privacy. It is essential now more than ever that this responsibility is taken seriously to assure clients that their personal information is being handled correctly.

Risk 3: Unauthorised Access and Insider Threats

One of the major risks facing companies today is unauthorised access to information by insiders such as employees, contractors, or former employees. It is important for FSPs to implement strict access controls to ensure that each employee has access only to the information that they need to do their job. Conducting regular training sessions on security protocols and monitoring data access are some of the steps companies can implement to preventing accidental or malicious disclosure of private data. By taking these precautions, FSPs can significantly reduce the risk of insider threats and protect their clients’ private information, as well as their own reputation in the industry.

Risk 4: Data Storage and Retention Risks

Nowadays, businesses store a vast amount of personal data, making data management crucial to their operations. However, holding onto this data for too long increases the risks of data exposure and misuse, which can be detrimental. Therefore, FSPs must implement data minimisation strategies to restrict the volume of customer information they retain, while also upholding security measures. Through establishing secure storage policies and conducting regular data audits, brokers can lessen the data lifespan and reduce the potential harm that can be inflicted upon their clients. It is crucial for businesses to prioritise consumer privacy and take necessary steps to prevent unwanted data breaches.

Risk 5: Cross-Border Data Transfers

In today’s interconnected world, the transfer of personal information across borders is becoming more common. To protect clients’ privacy and security, companies must establish effective mechanisms and conduct thorough checks when using cloud software providers. As more businesses engage in these transfers, compliance with international data protection laws becomes vital to avoid legal consequences. By proactively ensuring data security and privacy, businesses can protect their reputation while keeping clients’ information safe.


The Protection of Personal Information (POPI) Act has shed light on the numerous potential risks faced by Financial Service Providers (FSPs) when managing client information. These risks include data breaches, unauthorised access, consent management inadequacies, and challenges with cross-border data transfers. To address these risks, FSPs must conduct privacy impact assessments, establish robust data protection policies, and prioritise employee training at all levels. By doing so, they can demonstrate commitment to responsible data management, earn client trust, and achieve compliance with the Act.

Michelle du Plessis (nee Opperman)


Michelle du Plessis (nee Opperman) | Head of Governance & Compliance

Michelle Opperman is an admitted attorney with over 10 years’ experience in the legal industry, specialising in insurance for the past 7 years. She has extensive knowledge of the insurance industry and providing legal and technical advice and support to the business. As the Head of Governance and Compliance Michelle is responsible for identifying, managing, and reporting regulatory risks and assisting the business with overall compliance with legislation. Michelle views her role as a passion rather than a career and thrives on solving complex legal and compliance challenges.